Frequently Asked Questions (FAQ) for PawFresh Pet
Effective Date: June 14, 2026

1. Do you offer free shipping?
Yes! All orders shipped to the continental United States include free shipping, with no hidden fees at checkout.

2. Where are your products shipped from?
All our pet toys are stored and shipped from our US-based warehouse. You won’t have to wait for cross-border transit or customs clearance.

3. How long will it take to receive my order?
Orders are processed within 1-2 business days and delivered in 3-7 business days to most locations in the US.

4. What is your return policy?
We offer a 30-day return window for unused, unopened items. If your order arrives damaged or defective, we will replace it or issue a full refund at no extra cost.

5. How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status.

6. How do I contact customer support?
You can reach our support team anytime at jackwilson19900101@gmail.com. We aim to reply to all inquiries within 24 hours.